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7 Days Return Facility
Complete satisfaction is our top priority for valued customers.
Best Refund Policy
Providing full refund if you are not satisfied with your purchase.
Warranty Policy
Warranty on products are offered by their brands.
Discount Policy
You win even if we fail.
7 Days Returns Facility
- Only products that offer returns on the product specification page are eligible for free returns
- If the product is damaged, let us know within 24 hours of receiving
- If the product is not the correct size, let us know within 24 hours of receiving
- If you’re not satisfied with the received product, return eligible products unused and in the original packaging
- Any product that have been resized, damaged or otherwise altered after delivery will not be accepted
| Conditions | Products which have 0 Day Return Policy | Products with 7 Days Return Policy |
|---|---|---|
| Opened and damaged | Return acceptable (informed in 24 hours) | Return acceptable (informed in 24 hours) |
| Unopened/ Sealed Condition | Return acceptable (informed in 24 hours) | Return acceptable |
| Opened but not damaged | Return not acceptable | Return acceptable |
How to Return?
PACK
Pack the parcel along with the ‘Return & Exchange form’ received with the product.
RETURN
Visit any nearest TCS Express Center and submit the parcel. Shipping charges will not be levied.
Refund
Refund will be processed as per Refund Policy after receipt of product.
Return FAQS
You need to call the ONEPLACE Call Center at 052-3572060 in order to register a pickup request, or you can drop the product off at any TCS Express Center. The product should be in ONEPLACE Packaging with a filled-in Return & Exchange form.
There are no charges for pickups, it’s absolutely free.
Expedited Pickups:
Product(s) will be picked from your address within 24 hours (for Karachi, Lahore, Islamabad and Rawalpindi).
Pickup in 2 days:
Product(s) will be picked from your corresponding address within 2-3 working days after requesting for return on our helpline i.e. 052-3572060 other than KLIR.
Products which fall under the Return Policy can be dropped off at any of our TCS Express Centers along with the “Return and Exchange form” enclosed in the Oneplace box.
Have a complaint?
We are here to help! Drop us your complaint here Please make sure to provide with as much detail as possible regarding your complaint.